Privacy Policy

Last Updated: September 29, 2026

This Privacy Policy describes how Daywin ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

When we use the terms "you" or "your," we refer to you as a user of our services, whether you are a customer, website visitor, or another individual whose personal information we process.

We encourage you to read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

When we make changes, we will publish the updated Privacy Policy on our website and revise the "Last Updated" date accordingly.

How We Collect and Use Personal Information

To provide our services, we collect personal information from various sources. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use personal information to communicate with you, provide and improve our services, comply with legal obligations, enforce our terms and policies, and protect our services, rights, and customers.

Personal Information We Collect

The types of personal information we collect depend on how you use our website and services.

Personal information includes information that identifies, relates to, describes, or could reasonably be linked to you.

Information We Collect Directly From You

Information you provide to us may include:

• Contact Information: Your name, mailing address, phone number, and email address.

• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account Information: Your username, password, and other information used to maintain account security.

• Customer Support Information: Information you provide when contacting us about your orders, Daywin products, returns, or other inquiries.

Certain features may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from accessing certain features or services.

Information We Collect About Your Use

We may automatically collect information about how you interact with our website and services, referred to as Usage Data.

We may use cookies, tracking pixels, and similar technologies to collect this information.

Usage Data may include information about your device, browser, internet connection, IP address, pages visited, and interactions with our website.

Information We Receive From Third Parties

We may receive information from third parties and service providers that process information on our behalf, including:

• Shopify and other providers that support our e-commerce website.

• Payment processors that securely process transactions.

• Shipping and logistics partners responsible for fulfilling orders.

• Analytics and advertising providers that help us understand website performance and improve marketing.

When you visit our website, open or click emails from us, or interact with our advertisements, we and our partners may use cookies, tracking pixels, SDKs, and similar technologies to collect certain information.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process payments, manage and deliver orders, provide information about purchases and returns, and offer customer support.

We may also use this information to manage customer accounts, arrange shipping, and facilitate returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and advertising purposes, including sending promotional emails, text messages, special offers, and information about Daywin products, where permitted by applicable law.

We may also use certain information to display advertisements that are relevant to your interests.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing messages.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or harmful activities.

If you believe your account has been accessed without authorization, please contact us through the Contact Us page on our website.

Customer Support and Service Improvement

We use personal information to respond to customer inquiries, provide support, resolve problems, and improve our products, services, and overall customer experience.

This may include communications related to Daywin denture care products, product usage questions, shipping, or returns.

Cookies

Like many websites, we use cookies and similar tracking technologies.

Cookies may be used to operate and improve our website, remember your preferences, analyze website traffic, and personalize content and advertisements.

You can adjust your browser settings to block or delete cookies. However, certain website features may not function properly if cookies are disabled.

Where applicable, you may also have additional privacy choices regarding advertising cookies and tracking technologies.

How We Share Personal Information

Under certain circumstances, we may share personal information with third parties, including:

• Service providers that assist with payment processing, IT services, analytics, customer support, data storage, order fulfillment, and shipping.

• Advertising and marketing partners.

• Services or platforms you choose to connect with or use.

• Affiliated companies, where applicable.

• Government authorities, regulators, or other parties when required by law.

Personal information may also be disclosed in connection with a merger, acquisition, restructuring, sale of business assets, or similar business transaction.

We do not sell sensitive personal information or use it to make inferences about you without your consent.

Some advertising and analytics activities may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws, even when no money is exchanged. Where applicable, we provide the privacy choices required by law.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or data protection practices of external websites.

We encourage you to review their respective privacy policies before providing personal information.

Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us through the Contact Us page to request its removal.

Security and Retention of Your Information

We implement reasonable security measures designed to protect personal information.

However, no security method is completely secure, and we cannot guarantee the absolute security of information transmitted or stored electronically.

How long we retain personal information depends on whether it is necessary to:

• Maintain your customer account.

• Provide our products and services.

• Fulfill legal and regulatory obligations.

• Resolve disputes.

• Enforce contracts and policies.

• Maintain appropriate business and transaction records.

We retain information only for as long as reasonably necessary for these purposes, subject to applicable legal requirements.

Your Privacy Rights

Depending on the U.S. state in which you reside, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know or Access: Request information about the personal information we collect, use, or disclose.

• Right to Delete: Request deletion of certain personal information, subject to applicable exceptions.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.

• Right to Opt Out: Opt out of certain sales or sharing of personal information, targeted advertising, or profiling activities, where applicable.

• Right to Withdraw Consent: Withdraw consent where processing depends on your consent.

You may also unsubscribe from marketing emails through the unsubscribe link included in our communications.

Even if you opt out of marketing messages, we may still send important transactional communications relating to your account, orders, or customer service requests.

To exercise your privacy rights, please contact us through the Contact Us page on our website.

We may need to verify your identity before processing certain requests, as permitted by law.

We will not discriminate against you for exercising privacy rights protected by applicable law.

U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with comprehensive consumer privacy laws, may be entitled to additional protections.

Depending on applicable law and our data processing practices, these rights may include requesting access to, correction of, or deletion of personal information, and opting out of certain forms of targeted advertising or data sharing.

If applicable, we will provide a method for submitting such requests and any required appeal process.

You may submit privacy-related requests through the Contact Us page on our website.

Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us through the Contact Us page on our website.

We will review your concerns and work to address them appropriately.

Depending on your state of residence and applicable law, you may also be able to contact your state attorney general or another relevant regulatory authority regarding privacy concerns.

International Data Transfers

Your personal information may be processed, stored, or transferred outside the United States, including in countries where our service providers operate.

When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or how to exercise your privacy rights, please visit the Contact Us page on our website.

Please avoid sending sensitive or confidential information through unsecured communication channels.

For the purposes of applicable privacy laws, Daywin, unless otherwise stated, is responsible for the processing of personal information described in this Privacy Policy.