Return & Refund Policy

At Daywin, your satisfaction is important to us. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, your item must be in the same condition as when you received it, unused, unopened, and in its original packaging. You must also provide a receipt or proof of purchase.

To request a return, please visit the Contact Us page on our website and submit your request.

If your return is approved, we will provide instructions on how and where to send your package.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your Daywin product arrives damaged, defective, or incorrect, contact us as soon as possible through our Contact Us page.

Our customer support team will review the issue and help arrange an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, Daywin denture care products that have been opened or used are generally not eligible for return under our standard 30-day return policy.

We cannot accept returns of:

• Opened or used oral care products

• Products without their original packaging

• Gift cards

• Certain personalised products

• Hazardous materials or flammable liquids

Sale items are generally considered final sale unless otherwise stated or required by applicable law.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

Exchanges

If you wish to exchange a product, please contact us through our Contact Us page.

The quickest way to receive a different item is to request a return of your original purchase, if eligible, and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.

Contact Us

If you have any questions about returns, refunds, or your Daywin order, please reach out through the Contact Us page on our website.

Our team will be happy to assist you.